Tier status updates
Beginning January 1, 2024, we will be performing yearend processing for Rapid Rewards® accounts. This function is necessary to update your membership status and reset your tier and Companion Pass earning counters for 2024.
During this process, you may be temporarily unable to view current tier or Companion Pass status, or may see incorrect earning counters regarding progress toward tier and Companion Pass.
This will affect all channels where you can log into your account, including:
- Southwest.com®
- Southwest® mobile app
- Automated phone system via 1-800-248-4377
You will see a pending alert within your account while this activity is in progress. We anticipate this process to be completed for all Members within the first few weeks of the year.
If you have earned A-List, A-List Preferred, or Companion Pass for the 2024 calendar year, your benefits will not be affected when traveling during this period.
Any points earned from flight or Rapid Rewards partner activity, including tier qualifying points* and Companion Pass qualifying points**, will continue to accrue but may not be viewable until the yearend processing is completed.
We appreciate your patience as we work hard to deliver the best Customer experience possible. We apologize for any inconvenience this may cause.
Tier qualifying points (TQPs) are earned from revenue flights booked through Southwest Airlines® or when you, or an authorized user, use the eligible Southwest Rapid Rewards® Credit Card from Chase to make purchases of products and services, minus returns or refunds. (You’ll earn 1,500 for each $5,000 in purchases annually. “Annually” means the year beginning with your account open date through the first December statement date of that same year, and each 12 billing cycles starting after your December statement date through the following December statement date.) TQPs earned during a billing cycle on a eligible Southwest Rapid Rewards® Credit Card from Chase are not available for qualification for benefits such as A-List and A-List Preferred status until they are posted to your Rapid Rewards® account. The following will not count toward qualification for A-List or A-List Preferred status: Rapid Rewards program enrollment points; Rapid Rewards reward flights; Rapid Rewards Companion Pass® travel; Rapid Rewards partner points except for TQPs earned on the eligible Southwest Rapid Rewards® Credit Card from Chase; Rapid Rewards bonus points, unless specifically designated as such; non-revenue travel, unless specifically designated as eligible; stops at intermediate cities on connecting or through flights; and charter flights. TQPs are not redeemable for travel on Southwest® or through the “More Rewards” site. Eligible credit cards: Southwest Rapid Rewards® Premier Credit Card, Southwest Rapid Rewards® Priority Credit Card, Southwest Rapid Rewards® Premier Business Credit Card or Southwest Rapid Rewards® Performance Business Credit Card. JPMorgan Chase Bank, N.A. Member FDIC.
*Companion Pass qualifying points are earned from revenue flights booked through Southwest®, points earned on Rapid Rewards® Credit Cards, and base points earned from Rapid Rewards partners. The following do not qualify as Companion Pass qualifying points: purchased points; points transferred between Members; points converted from hotel and car loyalty programs, e-Rewards®, Valued Opinions, and Diners Club®; points earned from Rapid Rewards program enrollment; tier onus points; flight bonus points; and partner bonus points (excluding bonus points earned on Rapid Rewards Credit Cards from Chase).
