Welcome to SWABIZ®,

where your business is our business.

Your Company ID number is:

Let's get started!

Number one

Add Traveler
accounts.

Number two

Add other
Travel Managers.

Number three

Set up
ghost cards.

  • SWABIZ offers the same everyday low fares as Southwest.com®.
  • You’ll get access to exclusive business travel offers.
  • You can book on behalf of Travelers, or they can book themselves.
  • Store your company ghost card(s) to make booking even easier.
  • You won’t find any transaction, set up, or management fees here.
  • Duty of care capabilities are a cinch with Traveler tracking reports.
  • Robust reporting helps you track expenses, travel funds, and more.

Travelers need to log into SWABIZ using your company ID number, their Rapid Rewards® account number, and their Rapid Rewards password. This will link their Traveler account to your company account, and you’ll be able to book on their behalf, enable their ghost card access, and more.

  • In the menu bar, click Travel Settings > Company Profile.
  • Click Modify at the top of the page.
  • Above the list of your company’s Travel Managers, there will be an option to add additional Travel Managers.

  • What is a ghost card?
    • A ghost card is a credit card stored in your SWABIZ account that allows registered Travelers and Travel Managers to purchase air travel without revealing the credit card information.
    • You can add as many ghost cards as you need and control who can use them.
  • Adding ghost cards
    • In the menu bar, click Payment > Ghost Card Management.
    • At the top of the page, there are options to add, assign, view/modify, and generate reports for your ghost cards.
    • There are three settings you can apply to a ghost card in relation to a Traveler—not allowed to use, allowed to use, and required to use. You can also select a global setting that requires all Travelers use a ghost card.
    • By default, newly added ghost cards are set to “not allowed to use,” and when a new Traveler is added to the account, all ghost cards are set as “not allowed to use” on their account.
    • Before Travelers and Travel Managers can use ghost cards, you must first assign the appropriate permission setting to each travel account. Go to Payments > Ghost Card Management > Assign to set permissions.

  • Access to book hotel and car reservations is automatically turned on for all new SWABIZ accounts. However, you can modify that access if you’d like.
  • In the menu bar, click Travel Settings > Travel Policy.
  • Here, you’ll have the option to toggle hotel booking functionality on and off. For rental car options, you can toggle that functionality on and off or choose to show specific rental car companies and enter your company’s corporate IDs/rate codes.

  • Up to four full-access SWABIZ Travel Managers can opt in to receive a copy of all confirmation receipt emails for new bookings, changes, and cancellations.
  • In the menu bar, click Travel Manager account. Check the box under Confirmation Receipt Emails to opt in.

Ghost cards help make payment simple and secure.

Why fly Southwest?®

  • First and second checked bags fly free®;1 free same-day standby2.
  • No change3 or cancel4 fees.
  • Exceptional Customer Service and Southwest Hospitality.
Book now

1First and second checked bags. Weight and size limits apply.

2List for same-day standby via the Southwest app or gate agent. Group bookings and
Unaccompanied Minors are not eligible. Government taxes and fees may apply but refunds will be provided.
Visit Southwest.com/standby for details.

3Fare difference may apply. Cash + Points bookings will not earn Rapid Rewards points, tier qualifying points for A-List or A-List Preferred status or Companion Pass qualifying points.​

4Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds.

Ready to book?

Create your reservation

like you would on Southwest.com by entering flight information on the home page.

Booking for a
registered Traveler?

Start typing their name on the Passenger and Payment page, and options will appear. Once selected, their information will populate.

Booking for
a guest?

Manually fill in their name and information on the Passenger and Payment page.

  • When a Traveler logs in to SWABIZ under the Traveler tab with your Company ID and their personal Rapid Rewards number, they can easily book travel for themselves.
  • They can create a reservation just like they would on Southwest.com by entering their flight information on the SWABIZ home page.

  • An IRN (internal reference number) allows you to identify the purpose of travel, associate bookings with a cost center, identify a Traveler’s department, and gives you quick access to all bookings and records.
  • You can set IRNs to be required for booking travel, or make it optional. Go to Payment > Internal Reference Numbers to change your setting.
  • If you do have IRNs in use, you’ll be able to pull reports based on them.

  • SWABIZ offers different duty of care elements through its various reports. In addition to air, hotel, and car reservation information, the SWABIZ (Air) Master Report and Traveler Tracking Report offer a “Day of Travel Contact Info” column that lists the Traveler’s email or phone number.
  • Travelers can store their "Day of Travel Contact Info" in their Rapid Rewards (Traveler) account to prepopulate it in the appropriate field within the reservation booking flow, or they or a Travel Manager can add it at the time of booking on the Passenger & Payment Info page prior to confirming the reservation.
  • Once the Traveler or Travel Manager has entered this information, it will populate in the report regardless of who created the reservation.

  • Once a flight is booked on SWABIZ, you and your Travelers will be able to cancel or make changes to a reservation on Southwest mobile and apps.
  • Travelers can check in for their flights in Southwest mobile and apps.
  • Changes will be done with personal credit cards, not ghost cards.
  • Don’t worry—these changes will still show up in SWABIZ reports.

Everything you need to know to create a smooth day of travel.

Give your Travelers even more.

Business Select® fares

  • Earn 12 Rapid Rewards® points per dollar7
  • Guaranteed priority A1-A15 boarding
  • Fly By® priority check-in and security lanes4
  • Refundable5
  • Free Inflight Internet6
  • Upgrade now ›

EarlyBird Check-In® fares

  • Automatic check-in
  • Better boarding position
  • Earlier access to overhead bins
  • Refundable5
  • Add EarlyBird ›

 

 

4Fly By® priority lane: This priority lane gets you to the front of the ticket counter faster. A-List or A-List Preferred Members already enjoy the Fly By priority lane (where available). Fly By security lane: This priority lane gets you through the security line faster. A-List or A-List Preferred Members enjoy this benefit too.

5Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds.

6Where available. Available only on WiFi-enabled aircraft. Limited-time offer.​​

7Cash + Points bookings will not earn Rapid Rewards points, tier qualifying points for A-List or A-List Preferred status or Companion Pass qualifying points..​​

Reporting made easy.

The Reporting tab in the menu bar gives you access to the different kinds of reports you can create. Easily track your company’s transactions for simple travel budget management and duty of care capabilities.

Types of reports

Airplane
Air travel
Car
Car travel
Hotel
Hotel travel
Dollar
Travel funds

SWABIZ reports help you make your company more efficient.

Questions about Southwest Business?
Contact us or read our FAQs.

    Frequently asked questions:

  • GDS
    • General content

      Q: Where can I find Southwest’s ARC ticketing policies?

      A: Southwest’s ARC ticketing policies, as well as the associated Travel Agent Addendum, can be found here: https://www.southwest.com/html/swabiz/gds-policy.html


      Q: Will all GDS systems benefit from Southwest full participation?

      A: While capabilities will differ between GDS providers, Southwest will make the same content available to Amadeus, Travelport and Sabre GDS’s. You will also now have the benefit of full ticket settlement via ARC.


      Q: Who do I contact if I do not have access to Southwest content in the GDS or have questions?

      If you have any questions about Southwest content please email TMCRelations@wnco.com for more information. Please note that content will only be made available to approved US-based agencies that are ARC accredited.


      Q: Will customers outside of US point of sale be given Southwest full GDS access?

      A: Southwest bookings can only be ticketed by ARC accredited agencies in the US, with USD currency only. Outside of the US you may access Southwest Airlines content via Southwest.com.


      Q: Can an OTA or a Meta Search agency get access to Southwest?

      A: OTAs and Meta Search agencies are not being approved by SWA to get content through Travelport GDS nor any other GDS provider. Southwest does not allow any travel agency to openly distribute our content via any online platform directly to consumers.


      Q: Will there be fares and/or content available via Southwest directly but not in the GDS?

      A: Yes, Southwest will have some “direct fares” that are only available through one of our direct sales channels.


      Q: Will EarlyBird® purchases be available in the GDS?

      A: If EarlyBird Check-In® is available, it can be purchased in Sabre, Amadeus, and Travelport GDS’s. Reservations booked in all other GDS’s can purchase EarlyBird® on Southwest.com. The travel agency will retain ownership of their GDS issued ticket even if EarlyBird® is purchased directly with Southwest.


      Q: Will Southwest send emails for ARC transactions?

      A: Southwest will no longer send confirmation emails for GDS issued tickets. You will continue to see emails sent for any transaction that is exchanged, or issued, by Southwest Airlines direct.


      Q: What is the process for changing a company’s discount filing or tracking agreement with Southwest?

      A: Any change to the way a corporate travel agreement is set up first requires the company reaching out to their Southwest Account Manager. Southwest must make changes to ATPCO fare filings for any applicable discounts, and our Account Manager must update our CRM system to ensure our reporting is not interrupted. More specific information will be shared once the company has engaged their Southwest Account Manager.


      Q: Will Mexico destinations be available in the GDS?

      A: Yes, as of July 22, 2022, U.S. ARC –accredited point-of-sale travel agencies can book and ticket Mexico itineraries in all GDS’s (Apollo, Worldspan, Galileo, Sabre, and Amadeus).

    • Rapid Rewards Number

      Q: Can I add a travelers Rapid Rewards frequent flyer number to my GDS reservation?

      A: Yes Rapid Reward numbers can be added to your GDS PNR using one of the following formats, please note 20000111222 is an example number only.


        • Sabre FFWN2000111222
        • Apollo MP*WN2000111222
        • Worldspan 3SSRFQTVWNHK/WN20000111222
        • Amadeus FFNWN-20000111222
    • New booking process questions

      Q: Will we still be able to hold bookings before ticketing?

      A: Yes, and part of the change to full participation is that a ticketing deadline will be generated for each booking. The reservation will be held until 11:59PM local time, NEXT DAY (not next business day). Fare rules supersede the ticketing time limit. **Please note that any churned reservations will result in a debit memo**


      Q: Will agents be able to add a Rapid Rewards loyalty number in their GDS bookings?

      A: Yes. Loyalty numbers in GDS bookings will be handled as with any other carrier. Clients with a Rapid Rewards status such as A-List, A-List Preferred will be recognized and applied in GDS bookings, through the status level in the FQTV line. Please note that GDS reservations will decline an invalid Rapid Rewards number when entered in a reservation. However, name verification is not executed for GDS reservations. If the name is incorrect the Rapid Rewards number will not be attached to the reservation, even though it was entered in the GDS.


      Q: How do we book groups with Southwest? Can we claim a PNR?

      A: Any Southwest group booking is to be handled by Southwest directly. Southwest will not allow claim PNR in the GDS for booked groups. All group bookings are confirmed and ticketed by Southwest direct.


      Q: Can I access/view in the GDS a booking created on Southwest website?

      A: No. All bookings completed within a Southwest channel will remain with Southwest and cannot be accessed in the GDS’s


      Q: Can I access/view on Southwest’s website a booking created in the GDS?

      A: Yes. Any booking done in the GDS can be accessed on the Southwest website or by a Southwest agent.


      Q: Can my GDS booking be serviced by Southwest directly?

      A: Yes. However, once a GDS booking has been reissued by Southwest, it will then reside with Southwest and will no longer be available in the GDS for future servicing.


      Q: Can we have multiple airlines/multiple tickets in a Southwest PNR?

      A: Yes. Southwest segments can reside with other airlines in one PNR. Southwest does not allow for interline ticketing, which means that a Southwest ticket can only be issued for Southwest flights. No other carriers can be issued with the Southwest ticket as we do not currently have any interline agreements with other airlines.


      Q: Will Southwest flights be available 365 days from the booking date via the GDS?

      A: Southwest’s complete flight schedule will be visible in the GDS as they become available. Southwest normally publishes schedules 6-8 months out.


      Q: Can I book multiple one-way tickets in the same PNR?

      A: Currently Southwest does not allow multiple one-way reservations in one PNR. If a traveler wants to add a leg to an existing reservation you can exchange the current ticket, or book the added space in a new PNR.


      Q: Will we be able to apply all forms of payment to issue Southwest tickets?

      A: Southwest will enable all forms of payment in the GDS, including cash and check. However, Southwest’s currencies (gift cards, LUV vouchers, Rapid Rewards ® points, residual ticket funds) will not be accepted in the GDS.


      Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?

      A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.

      Q: Will we be able to issue circle trip tickets in the GDS?

      A: Yes you can issue circle trip tickets. Please note that you cannot issue separate tickets that are point to point within the circle trip.


      Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?

      A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.

    • Exchanges, refunds, MCOs and certificates/vouchers

      Q: What will be the process to exchange/refund/void a Southwest booking?

      A: All Southwest bookings created after cutover to ARC settlement can be voided, exchanged, or refunded through the GDS. Any bookings created prior to the ARC settlement migration will need to continue being exchanged or refunded with Southwest direct.


      Q: Will agents be able to retain a residual value and issue an MCO for Southwest exchanged bookings?

      A: All ARC settled reservations can be exchanged in the GDS, and an MCO issued for any residual value.


      Q: Do I always need to issue a residual MCO?

      A: Southwest Airlines never charges any fees for ticket changes. All residual MCO’s are expected to be issued by the travel agency in the name of the traveler. Any MCO not issued for $100.00 or more will result in a debit memo.


      Q: Can I use a Southwest MCO for another traveler?

      A: Southwest Airlines does not allow MCO’s to be used by another traveler. The contract of carriage states that the name on the MCO ticket must be the user of the new ticket issued. Any MCO used to purchase a ticket in another traveler’s name will result in a debit memo.


      Q: Can I exchange with a Southwest agent a booking done in my GDS?

      A: Yes, Southwest agents can modify any reservation to fly on Southwest. However, once a Southwest agent has exchanged the ticket, any further service request will need to be done by a Southwest agent.

    • Fare Classes

      Q: Where can I find information on Southwest Airlines Branded Fares?

      A: Southwest Airlines now uses branded fares. Please follow this link to access our Branded Fares information.

    • Unaccompanied Minors/Young Travelers

      Q: Does Southwest Airlines allow unaccompanied minor/ young traveler bookings through the GDS?

      A: Please use the following information when booking via the GDS’s.


      Not available through GDS

      Ticketing travel for Unaccompanied Minors (ages 5-11 traveling alone) in the GDS is not permitted. Call 800-435-9792 or visit: https://www.southwest.com/faq/unaccompanied-minors. Please note, issuing tickets for an Unaccompanied Minor will result in a Debit Memo.


      Tickets Young Travelers

      Young Travelers (ages 12-17 traveling alone) can be booked through the GDS for US Domestic travel, however, you must call Southwest Airlines at 800-435-9792 to complete necessary travel documents. For more information on Young Traveler please visit: https://www.southwest.com/faq/young-travelers.


      Travelers ages 2 – 17 that are traveling with a parent or guardian 18 years of age or older on a separate PNR must add the OSI WN (SWA Locator) of the parent PNR.

    • Revenue Tracking

      Q: Does Southwest Airlines provide a way to track corporate customer revenue that do not have a discount in place?

      A: You may now add tour codes for revenue tracking to either the IT field of a ticket, or the OSI field of your PNR. Below are the formats for each.


      • Manual Format (TMC Agent manually entering tour code) - In this scenario the travel agency would manually enter the SWABIZ CID number in the tour code field for all tickets to track revenue (please note 99112233 is an example 99 number)

        • Sabre:     W#UN*99112233

        • Apollo:       T:$BIT99112233

        • Worldspan:  5-IT99112233

        • Amadeus:     FT*99112233

        • Galileo:      TC99112233

      • OSI Format - In this scenario the travel agency would add the tour code to the OSI field of their PNR for tracking revenue.

        • Sabre:      3OSI WN 99112233

        • Apollo:     3OSI WN 99112233

        • Amadeus:   OS WN 99112233

        • Worldspan:   3OSI WN 99112233

        • Galileo:    SI.WN*99112233
    • IROP SSR Codes for Customer Contact

      Q: Does Southwest Airlines contact customers when flight interruptions occur?

      A: Travel agencies can use the following SSR formats to provide Southwest Airlines their customers contact details. Without this information Southwest may not be able to contact our mutual customers when flight interruptions occur.


      You will need to input SSR message fields in accordance with the GDS you utilize.


      CTCE Customer Email Addresses:

      Format GDS Example
      CTCE/(Email Address)-PNR Name Number CTCE/JAMES.JONES//YAHOO.COM-1.1
      CTCE/Segment number)/(Email Address)-(PNR Name Number) CTCE2/JAMES.JONES//YAHOO.COM-3.1
      CTCE/(A for all)/(Email Address)-(PNR Name number) CTCEA/JAMES.JONES//YAHOO.COM-1.5

      CTCM Customer Mobile Phone Number:

      Format GDS Example
      CTCM/(Phone Number)-(PNR Name Number) CTCM/1234567890-1.1
      CTCM/(Segment)/(Phone Number)-(PNR Name Number) CTCM1/1234567890-1.1
      CTCMA(A for all)/(Phone Number)-(PNR Name Number) CCTCMA/1234567890-1.1

      CTCR Customers Refused To Provide Contact Details:

      Format GDS Example
      CTCR(Free Text)-1.1 CTCR/REFUSED TO PROVIDE CTC INFO-1.1
      CTCR/(All Segments)/(Free Text)-1.1 CTCR/REFUSED-1.1
      CTCR(Segment)/(Free Text)-(PNR Name Number) CTCR1/REFUSED TO GIVE CTC INFO-1.1

      Please contact your GDS helpdesk with specific questions regarding formats.


    • Travel Agency Testing

      Guidelines for TMC Transaction Testing with Live Bookings

      • • Email SWTravel@wnco.com with intent to test notification
        • • Start date
        • • Point of contact
        • • Number of transactions
      • • Maximum of 10 test bookings
      • • PNR’s must be booked 90 days out to avoid blocking inventory close to flight date
      • • PNR’s must be cancelled within 24hrs to avoid refundability or ADM concerns
    • Travel Agency access
      ARC Settlement

      Travelport/Amadeus

      • If you are new to booking Southwest in the GDS, please reach out to TMCRelations@wnco.com
      • If you have historically booked Southwest in the GDS and are simply looking to continue booking Southwest via Sabre, Apollo, Worldspan, Galileo, or Amadeus, please review the ticketing policy and Travel Agent Addendum available here: https://www.southwest.com/html/swabiz/gds-policy.html
  • SWABIZ
  • Other Southwest Products
  • Southwest Airlines GDS Ticketing Policy

    Visit our Click this link to read our GDS Ticketing Policy.

  • Southwest Contract of Carriage
  • Customer Service

  • Get in touch:

    • For questions related to your SWABIZ account, please call 1-888-479-2249 (Monday through Friday, 5:00 a.m. - 12:00 a.m. CT).
      • We’re updating your service experience.
      • PrimaryPartner Service: Our benchmark Southwest® Hospitality experience available to all our business Customers.
      • PreferredPartner Service: Our dedicated service experience for managed partnerships with expedited call access for travel managers.
      • PremierPartner Service: Our best-in-class experience for managed partnerships with a priority service line for travel managers, plus a dedicated line for travelers.
      • Connect with an account manager to learn more about these services and how we can best serve your travel needs.
    • To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792.
    • To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654.
    • General inquiries: SouthwestBusiness@wnco.com
    Contact our Sales Team

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