Legal Notice – Customers With Flights Originating In Mexico

Under the Mexican Fiscal Miscellaneous Resolution for 2014, businesses that provide air transportation services to passengers must comply with new requirements to provide Customers, upon their request, Mexican Fiscal Electronic Invoices (CFDI) by July 1, 2014.

Customers may register their requests for CFDI starting July 1, 2014 for purchases made between January 1, 2014, and June 30, 2014. Customers will be given through the month of July plus 3 business days to request their electronic invoice for travel occurring between January 1st and June 30, 2014.

For purchases made on July 1 and afterwards, Customers will have the current month plus 3 business days to retrieve their electronic invoice online. Customers can request their electronic invoice as many times as needed – as long as they are in the current month plus 3 business days window. If Customers need to request an electronic invoice outside of the invoicing window, they will need to contact a Southwest Airlines Customer Service Representative for assistance.

Customers will be able to use as valid fiscal receipts, copies of passenger tickets, electronic tickets or “E-Tickets”, miscellaneous charge orders, receipts for excess baggage charges and other services related to travel in the interim period. Customers will be alerted at the time of purchase online on the Confirmation Page and E-mail or Fax receipt whether they are eligible to request and receive an electronic invoice.

Customers will be required to enter a Referencia Field when requesting an electronic invoice. For Southwest itineraries, the Referencia Field will be a combination of the Ticket Number (starts with 526) and the Date of Purchase in the MMYYYY format. Customers will have the ability to provide an e-mail address for the electronic invoice to be sent to or they can choose to download and print a PDF or xml version of the electronic invoice.

If a Customer makes any changes to their itinerary, the invoice will reflect the most recent changes to that itinerary; therefore Customers will need to make sure they request a new invoice. The exact total of the most recent transaction is needed in order to receive the electronic invoice. Southwest Customers can view their most recent receipt via e-mail or fax for the exact total of the transaction. Any cancelled itineraries will not yield an electronic invoice.

To request a Mexican Fiscal Electronic Invoice (CFDI) for an itinerary purchased on southwest.com, please visit http://e-facpos.com/#/SWA