Terms & Conditions

General Information

  • A Southwest® gift card is non-refundable.
  • A Southwest gift card has no expiration date.
  • A Southwest gift card is fully transferrable.
  • A Southwest gift card is not replaceable if lost, stolen, or destroyed.
  • A Southwest gift card is VOID if altered or obtained fraudulently.
  • A Southwest gift card has no value until activated. It is activated after payment clears.
  • A Southwest gift card is not a credit or debit card and has no implied warranties.
  • Southwest Airlines® reserves the right, and holder or purchaser of the card agrees, that Southwest Airlines may at any time change the terms of the program or contract with another third party to administer the Southwest gift card program.
  • A Southwest gift card may not be resold by any unlicensed vendor under penalty of law; unlawful resale or attempted resale is grounds for seizure and cancellation without compensation.

Purchasing a Southwest gift card

  • A Southwest gift card can be purchased at Southwest.com® with a credit card, by completing the online order form and following the directions provided, or by calling 1-800-435-9792 (1-800-I-FLY-SWA®). A Southwest gift card can also be purchased at approved retail locations.
  • Corporate Customers requesting Southwest gift cards for purchase exceeding $1,000 limit available at Southwest.com can purchase Southwest gift cards by completing the Southwest gift card order form.
  • There is a $1,000 maximum purchase per credit card per day at Southwest.com.
  • Orders for Southwest gift cards over $2,000 are not permitted by individuals. Orders for Southwest gift cards for corporate/business use have an unlimited threshold.
  • Only forms of payment with billing addresses in the United States are eligible for Southwest gift card purchases.

Delivery of a Southwest gift card

The following additional rules and regulations apply to cards delivered via USPS, FedEx, or delivered electronically via email:

  • A Southwest gift card can ship via standard USPS for $2.95 and usually arrive within 4-7 business days.
  • A Southwest gift card can ship via Federal Express Standard Overnight delivery for a $9.95 fee. Southwest gift cards requested after 12:00 pm CT will be processed the next business day (no Saturday delivery). Federal Express will not ship to P.O. boxes.
  • For Southwest gift card orders of $500 or over we will ship via Federal Express Standard Overnight, delivery free of charge.
  • A Southwest gift card cannot be shipped internationally or to P.O. boxes or APO/FPO addresses.
  • Southwest Airlines is not responsible for Southwest gift cards that are undeliverable or not received due to inaccurate delivery information, including physical and email addresses.
  • Delivery to an incorrect but deliverable address as provided by the purchaser is the responsibility of the purchaser.

Redeeming your Southwest gift card

  • A Southwest gift card can be used for Passenger travel only on Southwest Airlines, excluding Southwest Airlines group tickets.
  • A Southwest gift card may only be redeemed at Southwest.com, on the Southwest Airlines mobile apps and mobile website (only for initial flight booking), by calling Southwest Airlines at 1-800-435-9792 (1-800 I FLY SWA), or at Southwest Airlines ticket counter locations.
  • A Southwest gift card is not valid for the purchase of Southwest Vacations Packages, cargo, hotel, rental car, Southwest Airlines merchandise, Southwest Airlines group tickets, EarlyBird Check-In®, oversized ,overweight, and excess baggage fees, Upgraded Boarding at the airport, Pet Fares, Unaccompanied Minor service charges, additional Southwest gift cards, or inflight purchases. Sales tax, security fees, and Passenger facilities charges may be paid with a Southwest gift card.
  • Each purchase is deducted from the balance of the Southwest gift card. The balance will remain on the Southwest gift card until it is decreased to zero, at which time the card will be deactivated.
  • A maximum of three Southwest gift cards can be applied per Passenger on each reservation. If your purchase exceeds the amount available on the three Southwest gift cards, you will only be allowed to use two Southwest gift cards and another form of payment will be required for the difference
    • Flight credits – A maximum of three flight credits can be applied per Passenger on each reservation. If your purchase exceeds the amount available on the three flight credits, you will only be allowed to use two of the flight credits and another form of payment will be required for the difference.
    • Southwest LUV Vouchers - A maximum of two Southwest LUV Vouchers can be applied per Passenger on each reservation. Another form of payment will be required to pay for taxes, fees, and other government/airport charges associated with each reservation. 
    • Credit card – Only one credit card, including, without limitation, PayPal, can be applied per reservation.
    • Apple Pay – Apple Pay may be combined with Southwest gift cards, Southwest LUV Vouchers, and/or flight credit/Transferable Flight Credit. Apple Pay may not be combined with funds from another credit card.
  • A Southwest gift card will not be redeemed or exchanged for cash, check, or credit except where required by federal or applicable state law.
  • A Southwest gift card cannot be redeemed through a travel agency.
  • A Southwest gift card redeemed for travel is generally not refundable back to the card. If travel is not taken, and the reservation is canceled at least 10 minutes prior to departure, any remaining funds will be held under the confirmation number as a flight credit or Transferable Flight Credit, depending in the fare purchased, and will be available to use toward future travel. For tickets purchased with a gift card and canceled on or after August 9, 2024, any funds remaining will be held a Transferable Flight Credit regardless of the fare purchased. If a gift card was used to pay for a reservation with more than one Passenger, any funds remaining after cancellation will be held for each Passenger as a flight credit or Transferable Flight Credit. The type of credit each Passenger gets depends on whether the gift card was used for their ticket. If not, the credit depends on the fare bought. If a reservation purchased with a Southwest gift card was not changed and is canceled within 24 hours of booking, please contact us.