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southwestgiftcard® Frequently Asked Questions


How can I purchase a southwestgiftcard?

A southwestgiftcard can be purchased at southwest.com with a credit card, by completing the online order form and following the directions provided, or by calling Southwest Reservations. A southwestgiftcard can also be purchased at approved retail locations.

Purchase a southwestgiftcard.

Security Information: Are southwestgiftcards valid if purchased anywhere online other than southwest.com, such as a third party auction website?

The only online distribution source for southwestgiftcards is southwest.com. If you purchase a southwestgiftcard online anywhere other than southwest.com, such as a third party auction website, you are at risk of receiving a gift card that is no longer valid. Southwest Airlines is not responsible for honoring invalid gift cards.

Where can I redeem a southwestgiftcard?

A southwestgiftcard can be redeemed at southwest.com, through Southwest Airlines Reservations, or at Southwest Airlines Ticket Counter locations. Redeem southwestgiftcard

Where at southwest.com can I redeem a southwestgiftcard?

While you are making an air reservation, the southwestgiftcard number and security code must be entered when you enter your payment information. Redeem southwestgiftcard

Does the southwestgiftcard expire or have dormancy fees?

No. It does not expire and does not devalue over time.

What denominations are available?

We offer any denomination of your choice between $10 and $1,000. Orders exceeding $1,000 can be made by printing the southwestgiftcard order form and following the directions provided.

If I order multiple southwestgiftcards, can I personalize each separately?

No. When ordering multiple southwestgiftcards in a single order, each card will have the same personalization.

What can't I pay for with a southwestgiftcard?

A southwestgiftcard is not valid for the purchase of Southwest Airlines Vacations' Packages, Rental Car, Hotel, Cruise, Cargo, SWA merchandise, or Southwest Airlines Group Tickets.

Can I buy a southwestgiftcard online and send it to someone else?

Yes. A southwestgiftcard can be mailed/e-mailed to you or directly to the recipient of your choice. However, Federal Express will not ship to P.O. Boxes or APO/FPO addresses.

When can I expect my southwestgiftcard to arrive?

You can choose to ship a southwestgiftcard via USPS (United States Postal Service) for $2.95, which typically arrives in 4-7 business days. Or, you can choose to ship via Federal Express Standard Overnight for $9.95, and, if ordered before 12 pm CST it will arrive the next business day (no Saturday delivery.)

When can I expect my e-mail southwestgiftcard to arrive?

Due to processing, the southwestgiftcard recipient's e-mail could be generated up to 12 hours after the order is placed. E-mail delivery of the southwestgiftcard could be delayed by the recipient's e-mail service provider. If the recipient(s) have not received their e-mail after 12 hours, please have them check their junk or spam mail folders for an e-mail from Southwest Airlines. Purchaser will receive a confirmation e-mail immediately after purchase.

How do I check the balance of my southwestgiftcard?

You can check the southwestgiftcard balance online at southwest.com or by calling 1-866-393-2081.

Where are the 16-digit southwestgiftcard number and 4-digit security code located?

On the backside of the southwestgiftcard, just above the magnetic stripe. The security code is beneath the silver scratch-off.

card number location on back of southwest gift card

Can I replace a lost or stolen southwestgiftcard?

No. A southwestgiftcard cannot be replaced if lost, stolen, or destroyed.

How do I place a large or corporate southwestgiftcard order?

For orders that exceed a $1,000 value, please print the southwestgiftcard order form and follow the directions provided on the form.

Can I reload the southwestgiftcard?

No, not at this time. However, additional cards may be purchased at any time.

What if I didn't receive my e-mail southwestgiftcard?

It is possible that the e-mail could have been blocked. Please check your junk or spam mail for an e-mail from Southwest Airlines.

Can multiple southwestgiftcards be used in conjunction with one another?

Yes. Up to four southwestgiftcards can be combined for a single itinerary.

Can I exchange paper gift certificates or travel vouchers for a southwestgiftcard?

No. The southwestgiftcard is a new product with different parameters than the paper gift certificates. As a result, southwestgiftcards must be purchased by using one of the allowable forms of payment.