® FAQ

DING! delivers exclusive offers that aren’t available anywhere else. To take advantage of these offers you must access them through the DING! application. We anticipate these offers to be so exciting that everyone will want DING! so that they too can take advantage of the offers.

The application will check for new offers frequently. Watch your DING! application for the latest offers – they can come any time of the day or night!

DING! offers are only available for purchase through the DING! application and only during the dates and times indicated. If you miss an offer, stay tuned, there will be more offers coming.

The DING! application will alert you with an audible DING! and place an envelope over the DING! icon.

At this time you may only receive DING! notifications from the DING! application on your computer.

Yes.

Not at this time. The exclusive airfare offers that DING! delivers will be the incentive for our Customers to want to share with their friends and family.

The DING! application uses resources sparingly. It uses less than 1% CPU utilization on average, less than 6MB local storage, and appears on the system tray or Dock as a small icon.

The DING! application is a stand-alone product and is not bundled with adware, spyware, or any other software.

No, DING! is a notification tool that provides you with exclusive offers and headlines from Southwest Airlines. The DING! application does not store any personal information other than home airport and zip code that you provide during registration. If you are a Rapid Rewards Member, you may provide us with your Member number. This ensures that we provide you offers that are relevant to you, as a Member.

No. The DING! application does not store any information other than the home airport, zip code, and optional Rapid Rewards Member number provided at the time of registration. This ensures that we provide you offers that are relevant to you.

For Windows:
- Windows 98SE, ME, NT 4.0 (Service Pack 6), 2000, XP, 2003, or Vista
- Internet Connection
- Internet Explorer 5.0 or higher
- JavaScript (Active scripting) Enabled

For Mac OS X:
- Mac OS X 10.3.9 (Panther) or higher
- Internet Connection

No. At this time, DING! only runs on Windows 98SE, ME, NT 4.0 (Service Pack 6), 2000, XP, 2003, and Mac OS X 10.3.9 or higher.

This will depend on your Internet connection type and speed. With a broadband (Cable, DSL, etc.) connection the download and installation should take less than two minutes.

You may select up to ten airports in your "My Airports" section. However, you may only enter one zip code, which would represent your home address zip code.

For Windows:
The default installation is to C:\Program Files\Southwest Airlines\Ding, however, during the installation Customers may modify this to install wherever they would like.

For Mac OS X:
Users may drag the application bundle to any location on their computer.

For Windows:
Look for the “Update Registration” link at the top of the application window. This link will direct you to a page on southwest.com where you can update the information you provided during registration.

For Mac OS X:
Choose "Update Registration" from the DING! application menu.

For Windows:
Right click on the DING! desktop icon. You should see “Enable Audio Notifications” with a checkmark to the left. Clicking on this will remove the checkmark and disable the audio notifications.

For Mac OS X:
Choose "Enable/Disable Audio Notifications" from the DING! application menu.

For Windows:
Right click on the DING! desktop icon and choose “Exit”. This will close the application.

For Mac OS X:
Choose "Quit" (Command-Q) from the DING! application menu.

For Windows:
To restart the application you will need to go to your Start Menu and click on Start, Programs, Southwest Airlines, Ding. In addition, the application will automatically restart after a system reboot.

For Mac OS X:
Double-click the DING! icon in the Applications folder.

For Windows:
Uninstall DING! using the “ADD or REMOVE Programs” feature in your Windows Control Panel.

For Mac OS X:
Drag the DING! icon to the Trash.

If you have a connection to the Internet (through dial-up, cable, or DSL) the DING! application should be working properly. If you are showing a connection error, verify that your computer is in fact connected to the Internet. If you verify that you are connected to the Internet, you may have a firewall issue.

Open a browser window (ie: Firefox, Internet Explorer, Safari, etc.) and type in the address ding.southwest.com. If your browser returns DING! help pages then your firewall protection is not causing your connection issue.

If you are using a personal firewall application (i.e.: Zone Alarm?, Norton Internet Security?, etc.) check your configuration to make sure that access is enabled for the following URL’s: southwest.com and ding.southwest.com and that you have allowed access to the DING! program.

If you are using DING! from a work location and you have a connection error, the cause could be your corporate firewall. You will need to contact your Information Technology help desk for assistance. You may ask them to grant you access to the URL’s listed above.

DING! opens the default browser configured on your system when you click on an offer or button that links you to southwest.com. If nothing is happening, it could be that your default browser is not configured to handle Internet Shortcuts properly or you may have a firewall or other security software blocking new browser windows. First verify that your default browser is set up. For Windows Internet Explorer this would be under Tools -> Internet Options on the "Programs" tab. Verify that the box labeled "Internet Explorer should check to see whether it is the default browser" is checked. Other browsers will have a similar option. Close (shut down) and Re-open (restart) your browser.

If the problem continues, you may need to verify that your browser is configured to handle Internet Shortcuts. Information regarding Internet Explorer can be found in Microsoft's Support Knowledge Base. If you are using a browser other than Internet Explorer, please see your browser documentation regarding.

Lastly, verify any firewall or other security software is not configured to block applications from opening up browser windows.

This message may occur if we are unable to verify that you are coming from the DING! application to a DING! offer on southwest.com. If you are using a firewall or other internet security package, such as Norton Internet Security, verify that HTTP Referrer information is allowed to be sent for www.southwest.com.

Information on how to configure this for Symantec's Norton Internet Security is available at the Symantec Website.

If the DING! icon is not displaying in the Taskbar/System Tray, be sure that "Hide inactive icons" is not active.

Click the Update Registration link from the DING! application. This will direct you to the Update DING! Registration page. Select airports from the Available Airports selection. Click the "Add" button to add them to My Airports. You can select up to 10 airports. Click Update Registration to confirm your selections.

You can also download DING! for Windows in .zip format. Once you have completed the download, unzip the file (WinZip or compatible program) and run the DingInstall.exe installation file.